Logistics Tracking Platform
Live shipment tracking with automated customer communication
Shipment visibility improved by 100%
Delivery delays reduced by 35%
Customer inquiries reduced by 47%
Overview
Logistics businesses lose customers not just when deliveries fail, but when customers don't know where their shipment is. Manual status updates are always late, always incomplete, and always generate inbound calls that cost time and money. We built a logistics platform that gives customers, drivers, and dispatchers real-time visibility — and automates the communication that used to require a customer service team.
The Challenge
Shipment tracking relied on manual updates, resulting in delayed customer communication, excess inbound calls, and no actionable visibility for dispatchers over the live network.
The Solution
Developed a logistics platform providing live shipment tracking, route optimisation, driver management, automated notifications, and a customer self-service portal.
How We Approached It
Mapping & Routing Integration
Integrated Google Maps for route planning and live driver position updates to the dispatch and customer-facing tracking views.
Notification Engine
Built a multi-channel notification system that automatically sends SMS and email updates at key milestones — dispatched, in transit, delivered.
Driver Application
Developed a mobile-responsive driver interface for accepting deliveries, capturing proof of delivery photos, and reporting issues.
Analytics Dashboard
Delivered on-time delivery rate, driver performance, and route efficiency reports to inform operational decision-making.
Key Features Built
Results & Impact
Shipment visibility improved by 100%
Delivery delays reduced by 35%
Customer inquiries reduced by 47%
Technologies
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